Developed from its well-established aviation business model, TotalCare, based on life-time service arrangements for airlines in which thousands of jet engines are permanently monitored in real time, the company’s marine equivalent is aimed at maximising revenue and uptime for its customers.
With uptime guarantees, power-by-the-hour is designed to minimise the risk of unexpected maintenance or component breakdown. Marco Cristoforo Camporeale, general manager of the marine division’s Health Management Solutions, explains that four key elements reduce ship operators’ risk – vessel monitoring, remote assistance, dynamic equipment maintenance planning, and intelligent field services around the world.
A key benefit for customers, he says, is that efficient vessel operation becomes a partnership between Rolls-Royce and its customer. This means that the vessel operator only pays when the asset is operating and there is no need to maintain an in-house service capability.
“We share risk and focus on what we each do best,” Camporeale explains, revealing that the model also includes uptime guarantees from Rolls-Royce to keep an asset operating.
Two successful remote interventions which saved downtime both involved offshore vessels. In one, the subsea construction vessel Far Sleipner had suffered a dynamic positioning (dp) system breakdown off the west African coast. Using an encrypted link, a dp engineer in Norway was able to identify the problem on board the vessel and fix it.
In another case, the multi-purpose offshore vessel Viking Poseidon was heading back from the US to Norway when remote monitoring by Rolls-Royce revealed significant changes to vibrations in a thruster which had previously been identified as having a fault. Although the crew had not picked up any change in the thruster’s condition, Rolls-Royce was able to intervene remotely and recommend remedial action to prevent a major failure.
The company has several negotiations in progress with customers which have expressed interest in the company’s new approach to efficient maintenance management.