Crowley opens new retail shipping service centre in Miami

This new space, devoted to less-than-container load (LCL) shipments, is housed within the company’s expanded Medley warehouse in Miami. Catering to non-commercial shippers, the retail centre is staffed with service-oriented team members who will guide consumers through the packing, preparation of export documentation and shipping steps.

“Customers who are unfamiliar with the commercial shipping process will find the retail service centre helpful, comfortable and convenient to use,” said Crowley’s Frank Larkin, senior vice president and general manager, logistics. “It’s Crowley’s view that shipping retail cargo throughout Latin America and the Caribbean shouldn’t be confusing or intimidating.”

The centre’s full package of retail services includes: ocean shipping; air and ocean cargo consolidation/deconsolidation; pool-point distribution; pick, pack and sorting; labelling; packing and crating; inventory management; and customs brokerage.

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“Whether a customer is shipping locally bought holiday gifts, appliances, art or furniture, or any number of other retail items, Crowley’s new service centre will make shipping items to these locations easy and convenient,” continued Ken Black, vice president, logistics. “Most customers will find that they are in and out of the office in 15 minutes or less.”

Earlier this year, Crowley opened the expanded Medley warehouse to provide seamless and efficient supply chain services to South Florida customers. The facility offers 180,000 sq ft, double the previous number of receiving doors, more than 5,000 pallet rack positions and 95 container parking spots along with an improved, single-direction truck flow to prevent cross-traffic and increase safety. A section of the warehouse has been activated as a Foreign Trade Zone (FTZ).

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