CICT went live with Tideworks Technology’s solutions at the greenfield terminal located in Ha Long City, in the eastern north province of Quang Ninh, to effectively manage terminal operations and provide an excellent level of service to its customers.
Cai Lan International Terminal is a joint venture between SSA Holdings International, Vietnam, and the Cai Lan Port Investment Consortium, whose main shareholders are the Vietnam National Shipping Lines and Quang Ninh Port. The terminal has capacity for approximately 520,000 teu annually.
Future CICT expansion plans will increase capacity to 1.2m teu per year. The growing port currently handles approximately 2,000 vessel moves per week and routinely achieves better than 35 gross moves per crane hour.
“Given the growth in Southeast Asia, it is an important region for Tideworks. We look forward to helping other ports and terminals in the region maximize efficiency through the deployment and utilization of our solutions,” Tideworks Technology president Michael Schwank told Seatrade Global.
“While the deployment at CICT is Tideworks’ first deployment in Southeast Asia, we anticipate future growth in the region. We believe there are a number of terminals in the area that can benefit from our top-notch customer service, the flexibility and scalability of our solutions and the operational efficiencies our solutions enable,” he added.
Through a combination of resources in Seattle and Singapore, Tideworks provided all implementation services at CICT, including project management, technical consulting, user training and go-live support.
Additionally, Tideworks is providing on-going 24/7 technical support and all software upgrades as part of the agreement. Under an Infrastructure Service Agreement incorporated in the master agreement, Tideworks will also provide CICT with remote technical services to include system health monitoring and database and OS administration.
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