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CSSC launches global service agreement for WinGD engines

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CSSC services unit CSSC Marine Service (CMS) has signed an agreement to provide global service product lifecycle support and aftersales service for Winterthur Gas and Diesel (WinGD) engines.

WinGD operations gm and China deputy md Anil Soni presented the authorization to CMS at an event in Shanghai to formally represent the start of their global service support agreement for all WinGD products, including WinGD, Wärtsilä and Sulzer two-stroke engines.

The new agreement will allow CMS to perform and offer worldwide services for all WinGD low speed diesel engines. This includes field services, technical services, repair centres and the supply of solutions.  This agreement also emphasises and enables a platform for sharing of engine data, particularly to ensure that service solutions and findings are directly fed back into the engine design process for faster improvement cycles, the company said in a press release.

The agreement includes the added benefit of a 24/7 customer hotline, operated by CMS service engineers and technical experts, with the support of WinGD experts in their key global locations.

CMS president Andrew Stump said: “Since the establishment of CMS in 2017 we have been focussing on the necessary business processes, regulations, databases, stock investments, getting our warehouse operational and cultivating relations with important business partners such as WinGD.”

He added: “We are committed to providing consistent and reliable product support, and with the advantage of easy access to the technical knowledge of engines and ships built by our fellow CSSC companies, this approved supplier agreement with WinGD was the next logical step in our journey.”

CMS have also recently signed exclusive aftersales agreements with CSSC-MES Diesel (CMD), and Hudong Heavy Machinery (HHM) engine factories that includes management of all warranty processes for both WinGD and MAN brand engines. Other agreements signed by CMS recently include those with CSSC Jiujiang Fire Equipment, OMT, Italy and Technava, Greece.

In the future, CMS will be focussing on providing more choice to CSSC customers to receive competitive OEM priced parts and services, managing parts, field service and warranty for all CSSC manufactured products.

CMS’ logistics centre in Shanghai, will act as the hub for their global distribution network with the aim to be efficient in the delivery of key engine components for engine builders including; CMD, HHM, and CSSC Marine Power (CMP).

Meanwhile, CMS also aims to strengthen their current presence in China by planning to open service centres on the North and South coasts within the coming months and is currently assessing various locations in key ports worldwide.

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