Customers wishing to use this tool will be able to get real-time shipping rates for container bookings. Currently, the majority of MSC’s bookings are carried out offline, and it can take some time to complete a booking, MSC said in a statement.
Using Instant Quote, customers can generate an online quote in less than a minute, with just a few simple clicks, 24/7 online. They then have the option to instantly complete the booking with the generated quote on myMSC. Alternatively, they can save the quote or forward it to multiple contacts for booking at a later stage.
MSC said the automated quote generation process also reduces room for human error, further improving the efficiency. The Instant Quote function is currently only available for shipping trade routes from North America to Europe and from Asia to Europe, with plans for the addition of more trades over the course of 2020.
“The Covid-19 pandemic has accelerated the trend towards digitalisation within the industry and the importance of engaging customers through multiple platforms, including through e-business. As such, this upgrade of myMSC is a clear illustration of our continuing efforts to invest in digital business transformation with the aim to improve efficiency and transparency, and to give our customers more options,” said Andre Simha, chief digital & information officer for MSC.
The launch of Instant Quote is expected to significantly boost the number of MSC’s online bookings, and further unlock the value of myMSC as an e-business platform for customers.
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