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Milaha forges ahead with automation system for back office

Qatar-based maritime transport and logistics conglomerate Milaha is keeping up with the digital revolution in shipping, becoming one of the first companies in the Middle East to deploy and integrate Robotic Process Automation (RPA) solutions in its back office operations.

The new system mimics human activities using software robots and artificial intelligence to perform clerical tasks and functions such as entry, processing, and transfer of data, Milaha said in a press release. The system has been dubbed “Tam”, which appropriately means “consider it done” in Qatari dialect.

Commenting on the deployment of the new system, Milaha president and ceo Abdulrahman Essa Al-Mannai said: “The introduction of RPA into our operations is part of a company-wide initiative to automate the workplace with the ultimate goal of maximizing our efficiency and accuracy, and we are proud to be one of the first Qatari companies to adopt such cutting-edge technology. ‘Tam’ will also free up our staff to focus on complex higher-value tasks, decision-making, and client engagement. On the other hand, our automation drive directly contributes to the creation of a knowledge-based economy, a key component of Qatar National Vision 2030.”

Senior vp - Support Services Saleh Al-Haroon said: “The use of RPA is becoming an inevitable requirement for large organizations, and we are already seeing promising results from the new system, particularly with our finance department, which first started implementing it. Using ‘Tam’, our colleagues are able to perform within hours what would usually takes days to finish, and we are working with the developer to brainstorm new ways and avenues in which we can integrate the solution.”

The “Tam” system is initially capable of performing more than 70 transactions in less than two hours, which would typically have taken more than a day to finish. It also runs 24/7, while reducing the error rate to 0%. In addition to integrating “Tam”, Milaha continues to assess and adopt new technologies in the workplace to streamline operations, increase efficiency, and improve synergies among its various business units and corporate functions.

Learn more about maritime automation at Seatrade Maritime Middle East in October 2018

Milaha’s Robotic Process Automation initiative was supported by Roland Berger, a global strategy consulting company, and deployed by FourNxt, an innovative tech company which provides Artificial Intelligence and Internet of Things solutions.

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