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Liebherr Cranes first remote commissioning in ArgentinaLiebherr Cranes first remote commissioning in Argentina

The first LHM420 crane purchased by Euroamerica in Argentina was also the first complete assembly such equipment using Liebherr’s new Remote Service App.

Michele Labrut, Americas Correspondent

August 25, 2020

1 Min Read
liebherr customer service remote app 2
Photo: Liebherr Cranes

Due to the current pandemic situation worldwide, the engineer from the head office in Germany, was unable to attend in person.

Cameras were installed on site, daily meetings were held to discuss the pending tasks, and the new Remote Service tool was ready for its first crane assembly. The new Remote Service App from Liebherr was indispensable in this case. Audio and video calls, a chat function, screen sharing, image and document exchange, as well as whiteboarding functions are some of the features that have been integrated in the tool.

These enable real-time, fast and effective support from experts and made the handover of the LHM possible. Thanks to the high level of cooperation Liebherr could hand over the new LHM 420 to Euroamérica S.A. despite the current challenging global situation. Everything went according to plan and could be completed within the time frame.

“From my side, I can tell you that this commissioning job has been a great experience and a great challenge for us, and we are pleased to deliver the Two Firsts for Liebherr Maritime Cranes 2/3 crane to the customer according to the initial schedule and without any trouble. The Remote Service Tool certainly contributed to this,” said Liebhrerr Argentina engineer Benoit Cibert.

Related:Liebherr delivers electric port handling machine to China’s Dafeng port

Due to the current pandemic situation worldwide, Liebherr has accelerated the market launch of Remote Service in terms of an extended test phase. This means all Liebherr customers with maritime cranes, deep foundation equipment and crawler cranes up to capacities of 300 tonnes can now use the Remote Service App free of charge until the end of 2020. A laptop, tablet or smartphone and an internet connection are all that are needed.

About the Author

Michele Labrut

Americas Correspondent

Michèle Labrut is a long-time Panama resident, a journalist and correspondent, and has continuously covered the maritime sector of Central & Latin America.

Michèle first came to Panama as a press attaché to the French Embassy and then returned to the isthmus as a foreign correspondent in the 1980s.

Author of Seatrade Maritime's annual Panama Maritime Review magazine and of several books, Michèle also wrote for Time magazine, The Miami Herald, NBC News and the Economist Intelligence Unit. She has also collaborated in making several documentaries for the BBC and European and U.S. television networks.

Michèle's profession necessitates a profound knowledge of the country, but her acumen is not from necessity alone, but a genuine passion for Panama.

In 2012 she was awarded the Order of Merit (Knight grade) by the French Government for her services to international journalism and in 2021 the upgrade to Chevalier grade.

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