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Podcast - In Focus: Providing global customer service with Liebherr
In this latest episode of the Seatrade Maritime Podcast we focus on the complexities of providing global customer service for mobile harbour cranes and ship and offshore cranes with Liebherr.
Seatrade Maritime
December 8, 2023
Christoph Döring, Head of Customer Services – Mobile Harbour Cranes and Reachstackers for Liebherr, talks with Emma Howell, Seatrade Maritime Director of Content. The conversation covers:
Christoph’s role with Liebherr
The different pillars of the customer service function
Providing service on a global scale
Building out remote service
Supporting customers during the pandemic and beyond
Providing expert assistance with XpertAssist
About the Author
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