Maersk Line is ‘open for business’ after cyber-attack, says Asia Pacific ceo

“We are pleased to let you know that Maersk Line is open for business as we are again able to accept booking via Inttra. Our vessels are sailing and loading cargo. Some restrictions remain as not all systems are up and running, but we are collaborating with cyber-crime agencies and IT industry leaders to reinstate services fully,” van Trooijen said in an update.

Maersk has been taking online bookings through three different solutions – INTTRA, EDI (Electronic Data Interchange) and an online booking form. The ability to use EDI and online booking form resumed on Thursday evening while the use of INTTRA started on Wednesday evening.

Five simplified online booking sites have been up and running for Maersk Line itself, MCC Transport in Asia, Safmarine in Africa, Seago Line in Europe and SeaLand in the Americas.

Maersk confirmed that the booking forms had been cleared and authenticated by security, and were also isolated from its network ensuring security for its customers.

“A major IT incident like this is never easy to manage and we understand our customers’ concerns. Our teams are working tirelessly to minimise disruption to our customers,” said van Trooijen.

In its latest update, Maersk said the situation at its badly hit APM Terminals continues to improve, as impacted terminals have implemented business continuity plans and operations teams are implementing IT solutions to restore full operations.

A number of terminals belonging to APM Terminals remained out of action with no operations at Maasvlakte II in Rotterdam and Los Angeles, and only manual loading at APMT Rotterdam.

Algerciras, Apapa, Gothenburg, Zeebrugge, Callao, Mobile, South Florida and Port Elizabeth all offered limited manual operations.

Izmir, Poti, Aarhus, Itajai, Pecem, Cotonou, Monrovia, Onne, Tangier, GTI, Pipavav and Bahrain offered manual operations, while Buenos Aires has limited operations.

AP Moller Maersk reiterated that entities Maersk Oil, Maersk Drilling, Maersk Supply Service, Maersk Tankers, Maersk Training, Svitzer and Maersk Container Industry remain operationally unaffected.