Christoph Döring, Head of Customer Services – Mobile Harbour Cranes and Reachstackers for Liebherr, talks with Emma Howell, Seatrade Maritime Director of Content. The conversation covers:
- Christoph’s role with Liebherr
- The different pillars of the customer service function
- Providing service on a global scale
- Building out remote service
- Supporting customers during the pandemic and beyond
- Providing expert assistance with XpertAssist
To learn about all these topics and much more listen to the full episode now in the player above of the app of your choice below
