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Podcast - In Focus: Providing global customer service with Liebherr

In this latest episode of the Seatrade Maritime Podcast we focus on the complexities of providing global customer service for mobile harbour cranes and ship and offshore cranes with Liebherr.

Christoph Döring, Head of Customer Services – Mobile Harbour Cranes and Reachstackers for Liebherr, talks with Emma Howell, Seatrade Maritime Director of Content. The conversation covers:

  • Christoph’s role with Liebherr
  • The different pillars of the customer service function
  • Providing service on a global scale
  • Building out remote service
  • Supporting customers during the pandemic and beyond
  • Providing expert assistance with XpertAssist

To learn about all these topics and much more listen to the full episode now in the player above of the app of your choice below

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TAGS: Europe