Michael Madely, vice president of global service at Ecochlor, said the latest move is the first of many planned locations for the company’s spare parts support network outside the US.
“Having an inventory of spare parts located in Singapore will provide a faster response time to all vessels in Asia with our system onboard,” Madely said.
“Our goal is to have parts located in the three main time zones – Asia, Europe and the USA – in an effort to provide a real-time response to our customers’ requirements for maximum system operation with minimum downtime,” he added.
Ecochlor has just completed the shipment of more than $117,000 in spare parts to Singapore to support clients in Asia during installations and service calls for their vessels’s ballast water management system (BWMS).
The company believes that its global growth and strong after-sale service support programs are a big factor in its continued success in the BWMS industry.