These initiatives include further collaboration with ISWAN (International Seafarers’ Welfare and Assistance Network) and maritime charities, the launch of a new chatcard and the wider roll-out of a COVID-19 video telemedicine call service.
Inmarsat is now offering crew access to ISWAN’s SeafarerHelp portal and live chat function via the company’s new onboard WiFi portal, Fleet Hotspot, as well as continuing to offer free voice phone calls to the service. It also continues to provide satellite phones to Port Chaplains in ports where a number of seafarers are stranded and have no access to the internet.
SeafarerHelp is ISWAN’s free, confidential, multilingual helpline, which offers support and assistance to seafarers and their families around the world. The helpline service is available 24 hours a day, 365 days a year, and seafarers can get in touch via a range of contact methods including Live Chat, e-mail and telephone.
As announced at the beginning of April, Inmarsat is also working with crew healthcare specialist Vikand and software platform provider FrontM to provide a free Covid-19 video call service with a trained health professional. The service is now live and available on over 150 vessels with a further 1,000-plus vessels in the pipeline.
Inmarsat continues to provide a voice call discount offer to its retail customers using FleetBroadband ChatCard voice services and to wholesale partners offering FleetBroadband voice calls under the legacy Crew Calling ‘SQT’ brand. In addition, it recently launched its ChatCard services for Fleet Xpress with an introductory discount that will be available until the end of July.
“Inmarsat recognises the unprecedented situation facing seafarers and their need for certainty in communication, as the global maritime industry responds to the challenges of Covid-19,” said Ronald Spithout, president of Inmarsat Maritime. “These new initiatives, together with those we have already launched, alleviate one of the core concerns crews face as they go about the business of keeping world trade moving day-in, day-out.”
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